FAQ

1. What types of jewelry do you offer?

We offer a curated selection of heirloom-quality jewelry, including Accessories, Bracelets & Bangles, Bridal Jewelry, Brooches, Chronograph Watches, Cufflinks, Earrings, Engagement Rings, Eternity Jewelry, Ladies’ Watches, Listing Tennis Bracelets, Men’s Jewelry, Men’s Watches, Necklaces & Pendants, Rings, Solitaire Jewelry, and Stacking Rings. Each piece is meticulously crafted to embody timeless elegance.

2. Are your products suitable as gifts?

Absolutely. Our jewelry comes presented in signature packaging—a elegant presentation box—making it perfect for gifting or safekeeping. Each piece is inspected and polished to ensure it arrives in impeccable condition.

1. How do I place an order?

Simply browse our collections, select your desired piece, and proceed to checkout. You will need to provide your shipping details and payment information. Once your order is confirmed, you will receive an email confirmation.

2. Do I need to create an account to order?

While creating an account allows for a faster checkout process and order tracking, it is not mandatory. You may checkout as a guest.

3. Can I modify or cancel my order after placement?

Orders are processed quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We will do our best to assist you, but we cannot guarantee changes once processing has begun.

1. What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted to protect your information.

2. Is my payment information secure?

Yes. We utilize advanced security measures to ensure that your payment details are protected. Your privacy and security are of utmost importance to us.

1. Where do you ship?

We proudly offer global delivery to most countries. However, deliveries to certain parts of Asia and a limited number of remote regions may be subject to extended timelines or restrictions. Please contact us if you have concerns about your location.

2. What are your shipping options?

We offer two shipping methods:
– Standard Shipping (10-15 Business Days): A flat fee of $12.95 via DHL or FedEx, with comprehensive tracking.
– Free Shipping (15-25 Business Days): Complimentary for orders over $50, via EMS.

3. How long does it take to process and ship my order?

Orders are processed within 1-2 business days after payment confirmation. Delivery times begin once the item is dispatched from our New York address.

4. Will I receive a tracking number?

Yes. Once your order is shipped, you will receive a confirmation email with a tracking number, allowing you to monitor your parcel’s journey.

1. What is your return policy?

We offer a 15-day return policy from the date of receipt. Items must be unused, in their original condition, and accompanied by the original packaging. Please contact us to initiate a return.

2. How do I return an item?

Please email us at [email protected] with your order details. We will provide you with instructions and a return address. Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

3. When will I receive my refund?

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.

How can I get in touch with customer service?

For any questions or concerns, please email us at [email protected]. Our team is dedicated to providing you with prompt and courteous assistance. We are honored to be a part of your journey in acquiring a timeless Tudor piece.